Thank you for shopping with EGO WOLF. We are dedicated to providing you with high-quality products and excellent service. Please review our refund policy carefully, as we do not accept returns.

Refunds Only

• We do not accept returns. Instead, we offer refunds for eligible purchases as outlined below.

Eligibility for Refund

• Refund Requests:Requests must be made within 14 days from the date you receive your order.
• Item Condition:Items must be in their original, unused, and unworn condition, with all original tags and packaging intact.
• Proof of Purchase:A valid receipt or proof of purchase is necessary to process your refund.

Requesting a Refund

• Initiate Request:Contact our customer service team by emailing info@egowolf.ca with your order number and a brief explanation for your refund request.
• Review Process:Our team will review your request and determine if it meets the eligibility criteria.
• Refund Processing:Upon approval, we will process the refund to the original payment method used for the purchase. Please allow 14 business days for the refund to be reflected in your account.

Non-Refundable Items

• Sale items or items marked as final sale.
• Items that do not meet the eligibility criteria.

Shipping Costs

• Shipping costs are non-refundable. If a refund is granted, any return shipping costs (if applicable) will be deducted from the total refund amount.

We do not offer exchanges. If you need a different size or color, please request a refund and place a new order.

For any questions or assistance regarding our refund policy, please contact our customer service team at:

• Email: info@egowolf.ca

Address

• Location: Toronto, ON

Hours of Operation

• Monday - Friday: 9 AM - 6 PM
• Saturday - Sunday: 10 AM - 3 PM

Thank you for your understanding and for choosing EGO WOLF. We value your business and are committed to serving you.