Refund policy

Return and Refund Policy

Thank you for shopping with EGO WOLF.

We are dedicated to providing you with high-quality products and excellent service. Please review our refund policy carefully, as we do not accept returns.

Refund Policy:

  • Refunds Only: Please be aware that we do not accept returns. Instead, we offer refunds for eligible purchases as outlined below.

  • Eligibility for Refund:

    • Refund Requests: To be eligible for a refund, requests must be made within 14 days from the date you receive your order.
    • Item Condition: Items must be in their original, unused, and unworn condition, with all original tags and packaging intact.
    • Proof of Purchase: A valid receipt or proof of purchase is necessary to process your refund.

  • Requesting a Refund:

    1. Initiate Request: Contact our customer service team by emailing info@egowolf.ca with your order number and a brief explanation for your refund request.
    2. Review Process: Our team will review your request and determine if it meets the eligibility criteria.
    3. Refund Processing: Upon approval, we will process the refund to the original payment method used for the purchase. Please allow 14 business days for the refund to be reflected in your account.

  • Non-Refundable Items:

    • Sale items or items marked as final sale
    • Items that do not meet the eligibility criteria

  • Shipping Costs:

    • Please note that shipping costs are non-refundable. If a refund is granted, any return shipping costs (if applicable) will be deducted from the total refund amount.

  • Exchange Policy:

    • We do not offer exchanges. If you need a different size or color, please request a refund and place a new order.

Contact Us:

For any questions or assistance regarding our refund policy, please contact our customer service team at info@egowolf.ca or 647-649-8560. We are here to help and ensure your experience with Ego Wolf is satisfactory.

Address: Toronto,ON

Hours of Operation: Monday - Friday: [9AM-6PM]
Saturday - Sunday: [10AM-3PM]

Thank you for your understanding and for choosing Ego Wolf. We value your business and are committed to serving you.